Privacy Policy

‍Last updated: 18/08/2025

‍1. Who We Are
‍The Cribs Estate Agency is a property management and investment company based in the UK, specialising in high-quality HMO accommodations across Bristol, Gloucester, and the South West. We are committed to protecting your personal data and respecting your privacy.

Our registered office:
Company No: 11933308
Email: admin@cribsgroup.co.uk
Phone: 0117 405 5117

‍2. What Data We Collect
‍We may collect the following personal information:
- Name, address, email, phone number
- Identification documents (for referencing or contracts)
- Payment and bank details
- Property preferences and tenancy history
- Communication logs
- Website usage data and cookies

‍3. How We Use Your Data
‍We use your data to:
- Process rental applications and manage tenancies
- Communicate with you and respond to inquiries
- Fulfil our legal and contractual obligations
- Register deposits and perform tenant referencing
- Improve our website and customer experience
- Send updates and marketing (only with your consent)

‍4. Legal Basis for Processing
‍We process personal data based on:
- Your consent (e.g. for marketing emails)
- Contractual necessity (e.g. tenancy agreements)
- Legal obligations (e.g. deposit protection)
- Legitimate interests (e.g. property maintenance, communication)

‍5. Sharing Your Information
‍We may share your information with:
- Landlords or tenants (as applicable)
- Contractors and maintenance personnel
- Referencing and credit agencies
- Deposit protection schemes
- Legal or regulatory authorities when required
- Third-party service providers (e.g. website analytics)

We never sell your data.

‍6. Cookies & Website Tracking
‍Our website uses cookies to enhance user experience and collect anonymous analytics data. By using our site, you consent to our use of cookies. You can adjust your cookie preferences through your browser settings. For more details, see our separate Cookies Policy.

7. Data Retention
‍We retain personal data only as long as necessary:
- For tenants and landlords: up to 6 years after the end of your relationship with us (to comply with legal and tax obligations)
- For inquiries and applicants: up to 12 months
- For marketing data: until you withdraw your consent

8. Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about youRequest correction or deletion
- Object to or restrict processingWithdraw your consent
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email us at admin@cribsgroup.co.uk

9. How We Protect Your Data
We use appropriate security measures to protect your data from unauthorized access, disclosure, or misuse—both online and offline.

10. Changes to This Policy
‍We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

11. Contact Us
For any questions or requests related to this Privacy Policy or your data:
Email: admin@cribsgroup.co.uk
Phone: +44117 405 5117